How Long Does It Take to Process My Order?

We strive to dispatch orders within 24 hours, not counting weekends and public holidays. Please note that preorders are excluded from this timeline. There may be occasional delays due to an unusually high volume of orders or issues with the freight company.

Our warehouse is located in Europe (Central European Time), which means it is 6 hours ahead of New York (EST) and 9 hours ahead of San Francisco (PST). 

Depending on when you place your order, it will be processed either in the next few hours or the next business day at the latest. 

Please note that for orders paid via bank deposit, processing will begin once we have received the full payment. 

Should there be any issues with inventory, such as your ordered items not being in stock, we will inform you promptly and offer the option to either change or cancel your order.

How Long Does It Take for My Order to Arrive Once Shipped?

Typically, orders should arrive within 2-5 business days, with DHL Express handling the delivery. Rest assured, we work diligently to ensure your order reaches you as swiftly as possible.

Will I Have to Pay Taxes and Customs fees?

We aim to make your shopping experience as smooth and hassle-free as possible. Even though we ship all our items from within the EU, the prices of items you see on the website are final. This means the amount you pay at checkout is the total and final cost—there are no hidden fees. Any additional taxes and/or customs fees will be covered by us on your behalf. Our goal is to provide you with a worry-free shopping experience, allowing you to enjoy your purchases without concern for extra charges.