From our North American website, we ship to United States and Canada.

For shipping to other countries, please visit our EU store at eu.alpinenation.com.

No, you will not have to pay any additional taxes or customs fees. The amount you pay at checkout is the total and final cost—there are no hidden fees. 

Any additional taxes and/or customs fees will be covered by us on your behalf. Our goal is to provide you with a worry-free shopping experience, allowing you to enjoy your purchases without concern for extra charges.

We strive to dispatch orders within 24 hours, not counting weekends and public holidays. Please note that preorders are excluded from this timeline. There may be occasional delays due to an unusually high volume of orders or issues with the freight company.

Our warehouse is located in Europe (Central European Time), which means it is 6 hours ahead of New York (EST) and 9 hours ahead of San Francisco (PST). 

Depending on when you place your order, it will be processed either in the next few hours or the next business day at the latest. 

Please note that for orders paid via bank deposit, processing will begin once we have received the full payment. 

Should there be any issues with inventory, such as your ordered items not being in stock, we will inform you promptly and offer the option to either change or cancel your order.

You have 30 days from the date of receipt to return any item you are not completely satisfied with. The items you wish to return must be in their original condition—unworn, unwashed, undamaged, and with all tags and original packaging intact. Items labeled as 'final sale', as well as digital and physical gift cards, cannot be returned. Have a look at our refund policy for further details.

Unfortunately, we currently do not offer free returns, but we're here to help you find the perfect items and assist with sizing recommendations to ensure you make the right choice. 

However, to make your return process as smooth and as affordable as possible, we offer a prepaid return label.

This is a step by step guide to returning an order:

1. Access Your Account: Begin the return process by logging into your account. Click here to access the login page directly. Ensure you're navigating to the correct site by verifying the URL.

2. Enter Your Email Address: Once you've reached the login page, locate the Email field. Here, input the email address associated with your account and select 'Continue' to proceed.

3. Verification Code: Check your email inbox for a message from our store containing a six-digit verification code. This code is crucial for verifying your identity and safeguarding your information.

4. Verification Process: Return to the online store's login page and input the six-digit verification code you received via email.

5. Select Your Order: Within your account, navigate to your order history and click on the order you wish to return. This will take you to the order details page.

6. Choose Items to Return: If your order contains multiple items, you'll have the option to select which item(s) you are returning. Specify your reason for the return and, if you wish, add a note to provide additional context to the store (this step is optional).

7. Request Return: After selecting the item(s) and specifying your reason, click on the ‘Request return’ button to officially initiate the return process.

After Submitting Your Return Request

Return Shipping Label: After you submit your return request, kindly give us a little time to process your approval. Provided you submitted your request within the 30-day return window and barring any exceptional circumstances, you will receive an email containing precise shipping instructions along with a prepaid return shipping label.

Packing and Shipping Instructions: Alongside the return label, you'll receive detailed instructions on how to pack your return. These instructions are crucial for ensuring your return is processed efficiently.

Refund Processing: Your refund will be processed within 10 business days after our facility has received and processed your returned item.