Vagabond Open Back Tank Top - Ash Pink

How Long Does It Take to Process My Order?

We strive to dispatch orders within 24 hours, not counting weekends and public holidays. Please note that preorders are excluded from this timeline. There may be occasional delays due to an unusually high volume of orders or issues with the freight company. 

How Long Does It Take for My Order to Arrive Once Shipped?

Typically, orders should arrive within 2-5 business days, with DHL Express handling the delivery. Rest assured, we work diligently to ensure your order reaches you as swiftly as possible.

How much does shipping cost?

Shipping costs $20 for orders under $180 (245 CAD). For orders over $180 (245 CAD), shipping is free.

 Will I Have to Pay Taxes and Customs fees?

No. We ship using the Delivery Duty Paid (DDP) method, ensuring that the price you pay at checkout is the total price. There are no hidden costs or additional fees upon delivery.

Return policy

We try our hardest to make the best products possible and to make every customer happy. If we fall short and if you are not completely satisfied with your purchase, you have 30 days (from the day you received your order) to return it for a full refund or exchange.

To start a return, log into your customer account and navigate to your order history. Select the order and items you wish to return, then submit your request. Once processed, we’ll provide a prepaid return shipping label.

Please note that there is a $20 USD (or equivalent in CAD, approx $27 CAD) fee for the return label, which will be deducted from your refund amount.

Alternatively, you may return the items using a carrier of your choice at your own expense.

If you have any concerns or questions during the return process, please email us at info@alpinenation.com, chat with us on our website, call us, or reach out through our social media profiles. We are here to assist you.